Regardless of your business’s size or complexity, any opportunity for the improvement of its processes that results in the enhancement of the quality of the goods it produces or the services it delivers its customers should not be missed.
Customer satisfaction can be adversely impacted by poor planning, failing to define needs and requirements, ineffective controls, and low standards and expectations.
An effective Quality Management System can mitigate risks by using a process approach in conjunction with risk-based thinking, to achieve the business’s intended objectives in accordance with its quality policy and strategic plan.
Our quality management services also include:
- ISO9001 lead auditing
- Quality management systems
- Training and education
- Compliance audits
- Consistently provide products and services that meet customer, statutory or regulatory requirements
- Address business risks as well as opportunities to enhance customer satisfaction
- Demonstrate conformity
- Achieve greater customer focus
- Build a motivated and proud workforce
- Create better company image
The international standard for quality management systems was substantially revised in September 2015 and is now known as ISO 9001:2015
If you currently hold ISO 9001:2008 certification, you have three years (from September 2015) to upgrade to the 2015 version – although your Certification body may plan to carry out the transition assessment at your next recertification audit, which may be sooner.
We will be pleased to act in a consultative capacity or assist your business to whatever extent required, enabling a smooth transition to the revised standard.
If you are considering implementing ISO 9001:2015 from scratch, we will be pleased to advise, assist or fully implement a system in readiness for external certification.
We also have considerable experience with the quality standard for Testing and Calibration Laboratories, ISO 17025:2005, and will be pleased to assist you with any aspect of implementation or maintenance of this exacting Quality Management System.
Other services we will be pleased to extend are:
- Temporary Quality Manager and Lead Auditor provision in the event of a resource shortfall
- Independent Gap analysis study and report / recommendations
- Internal auditing services
Principal, Vincent Brown Associates
Specialist UK and EU Waste & Environment Law Practice
Barrister, 6 Pump Court Chambers
Partner , Knights
Managing Director, Cleansing Service Group